Return and Exchange Policy

At HOMORIE, we believe that customer satisfaction is the cornerstone of our business. We strive to provide high-quality products and want you to be completely happy with your purchase. However, we understand there may be occasions when a product does not meet your expectations, and we are committed to making the return and exchange process as seamless as possible.

If you find yourself in a situation where you are not fully satisfied with your purchase of bed sheets, sofa covers, cushion covers, or pillow covers, you can initiate a return or exchange within 14 days of delivery. This timeframe allows you to assess the quality and suitability of your items in the comfort of your own home.

To ensure a smooth return process, please note the following guidelines:

1. Condition of Items: All returned or exchanged items must be unused and in their original condition. This includes retaining all packaging, tags, and labels. We ask that you handle the items with care, as we cannot accept returns for products that show signs of use or damage.
2. Original Packaging: Please make sure the items are returned in their original packaging. This not only protects the products during transit but also helps us process your return more efficiently.
3. Initiating a Return or Exchange: To start the return or exchange process, simply contact our customer support team. We are here to assist you and will provide detailed instructions on how to proceed. Our goal is to make this process as straightforward as possible, ensuring that you feel supported every step of the way.
4. Refunds and Exchanges: Once we receive your returned items and confirm they meet our return criteria, we will process your refund or exchange promptly. Refunds will be issued to the original payment method, and depending on your bank, it may take a few business days for the funds to appear in your account. If you prefer an exchange, we will send out your new item as soon as possible.
5. Customer Support: Our dedicated customer support team is available to address any questions or concerns you may have about our return and exchange policy. Whether you need help determining if your item qualifies for a return, guidance on packaging, or assistance with the refund process, we are here for you.

At HOMORIE, we are committed to ensuring that your shopping experience is positive and satisfying. We want you to feel confident in your purchases, knowing that if something isn’t quite right, we will work diligently to make it right. Thank you for choosing us; your happiness is our top priority.